We pledge a commitment to Platinum Service that includes:
Service Requests are responded to immediately:
Our maintenance team is trained to respond to all service requests during normal business hours within 15 minutes or less. We offer effective communications for all work requests through wireless technology. This allows for real-time and effective communication that can be tracked and followed through by our Property Managers.
Our daily mission is to practice “green” and sustainable services:
Recognized across the country as one of the greenest real estate companies, everything we do encompasses this daily commitment in order to provide the healthiest office environment for our Clients with minimal impact to the environment. Engineers, Property Managers and our vendor partners receive constant training and information about sustainable practices and operations. All contracted work, engineering responsibilities and services follow strict compliance with LEED EB (Leadership in Energy and Environmental Design for Existing Buildings). Even our uniforms are made from organic cotton. Even our Client events feature organic, locally-grown foods with biodegradable serving plates, utensils, and napkins made from 100% recycled content.
Operating the building with innovative efficiency impacts costs favorably for our Clients:
We are constantly searching for ways to reduce energy and improve our carbon footprint to reduce operating expenses. Our in-house sustainability and engineering teams help us reduce costs by carefully monitoring monthly utility bills; introducing new technology such as McQuay MagLev Chillers, whose frictionless design is not only energy efficient, but can also reduce maintenance costs by up to 50%; utilizing rebates and green tax credits; buying wind power to offset our carbon footprint; and advising our Clients on how they can contribute to this goal.
Your feedback matters to us: Your opinions and input help us develop and implement new ideas so that we constantly improve our service. In 2010, Tower began a formal annual survey to ensure we are exceeding expectations with our Property Management services, engineering, parking, concierge services, office comfort, etc.
The Tower Companies is a three generation, family owned business that is committed to investing in not only our buildings, but also in our relationships with our Clients. Transcending beyond industry standards is our employee’s daily mission. It is how we define Platinum Service. Welcome to a Tower Companies building.